Care home visits to start as of the 8th March 2021

It is with great delight to announce the government has now allowed care home visits to start as of the 8th March 2021. This is amazing news for residents, families, and staff alike.  It definitely feels that life is starting to return to normal, the impact on allowing a family member to come into our care home will be amazing for us all.

There will be restrictions and a certain protocol that you ( the designated family member or friend ) will need to follow, I have listed this below. The safety of our residents and staff are paramount so we asked you please to follow the rules and regulations that we have put into place. The home’s visiting policy will always be adapted to the changing conditions concerning the spread of COVID-19 and the associated government policies and guidance.

Care Home visits:

Care home pod visits will commence again, this can be with another family member or friend of the resident again these will need to be booked in advance.In the pod we only allow two individuals at a time for social distancing measures.

If you or any close family member feels unwell please do not visit the care home as this may have a huge impact on everyone at the home including your loved one. Management and staff have worked tirelessly to keep the virus at bay and though it has been tough for all involved not to see their loved ones the emphasis of the home has always been keeping the residents safe.

If the home has to close because of a COVID outbreak then all visits must cease immediately, the care homes will follow the Government guidelines and Public Health England guidance on this matter in recognition of the fact that care home residents are amongst the most at risk.

Once more I thank you for your patience and support over the last 12 months on the pandemic and how this has impacted families visiting their loved ones in a care setting.

We will be in contact once the designated person has been registered/assigned at the home, If you require further information on visiting then please speak with me on this matter.

Our COVID-19 Response Measures

Northgate Healthcare is here to help you and your loved one.

The health, safety, and wellbeing of our residents and staff is always our top priority.

It is important for our residents to enjoy life in a safe environment whilst nurturing their wellbeing. We always strive to enrich the lives of our residents.

Good food made fresh - Northgate Healthcare

Good food, made fresh

Keep in touch with virtual meet-ups

Covid Secure visits in our in-house care home booths

Stay Active – our varied range of activities

Activies - Northgate Healthcare


Our COVID-19 response

We have been working hard in preparation for a wider outbreak of COVID-19 across the UK and continue to review our response in line with Government and medical advice as it evolves.

Given the heightened risk of this particular virus to those with pre-existing medical conditions and to older people we have taken additional precautionary measures to protect residents and staff as much as possible.


Please be assured that Northgate Healthcare are accessing the situation and the government’s response to this virus daily, new measures are being implemented were they can.

Northgate Healthcare has recently implemented a number of further protections within our care homes,

Northgate Healthcare made the tough decision to restrict visitors entering our homes as from 1st March 2020, this was inline with Public Health England, though this was hard decision to make the company must put the lives of the residents first. Only emergency visits are permitted, and stringent protocols must be followed when entering the care home.

We ask for all professional visitors to use the hygiene products available and observe good hand hygiene throughout your visit. Please ask a staff member if you need any help.

All of our homes have good stocks essential PPE hygiene products, such as hand santisier, gloves, aprons and other medical materials

Noninvasive thermometers in the care home reception areas monitor the temperature of all daily staff and personal entering the building. Each person is temperature tested and if outside of the normal Public Health England guideline limits, will not be allowed into the care home.

The resident’s best interest is always at the forefront of any decision made by Northgate Healthcare ltd.

Good hand hygiene is THE most important weapon in our fight against the spread of COVID-19.

Please do not enter or visit the home if they are experiencing a high temperature, a cough or shortness of breath.

We are sure that you can appreciate that this is in the health interests of all residents.

You should also not visit the home if you have visited any of the COVID-19 infection hot spots as identified by Public Health England – either category 1 or category 2 countries.

For a full list of these countries and ‘at risk’ groups please go to:


No external community group visits to Northgate Care Home to avoid any unnecessary infection risk.

How you can help reduce the spread of COVID-19? (source: Public Health England)

  1. If you have been in contact with someone with coronavirus or have returned from an affected area identified by the Chief Medical Officer as high risk and you are feeling unwell with a cough, difficulty breathing or fever, stay at home and use the NHS 111 online coronavirus service or call NHS 111.
  2. Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
  3. To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
  4. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.


Training and public information in homes

Public information notices have been displayed in our homes now for a number of weeks regarding the risk of the spread of COVID-19 and the steps we can all take to minimise this.

Again, thorough hand washing is vital so we would urge you to follow these instructions not only in the home, but also in your day to day life.

To that end, and as part of our ongoing infection control measures, we will be conducting additional infection control training sessions which will include handwashing training sessions with all care staff to ensure we are doing everything we can to minimise the risk of virus transfer in the home.

For the latest information on COVID-19 and how to minimise your risk of infection please go to the following websites:

If you have any other questions regarding Northgate Care Homes’ preparedness for COVID-19 please contact your local care home. All  contact details can be found here.