Frequently Asked Questions
Visitors are welcome at any time except from 10pm to 7.30am, when they will only be permitted under special circumstances. When visitors call, we will ask you if you wish to receive them before showing them to your room.
If visiting in person is not possible, we can set up a video call via the Internet.
Yes. All rooms are furnished for your comfort, but we are happy to remove furniture if you wish to bring your own pieces. You are encouraged to bring as many personal items and photographs as you wish as this makes your room truly your own. All electrical appliances must be tested prior to use, unless new.
We are fully equipped to meet any dietary requirements using fresh produce. Our highly skilled kitchen team will ensure you have a balanced and varied diet to meet your personal care plan. Feel free to speak with our managers if you have any requests.
This depends on the doctor. If you are a local and have a local GP, then there is no problem. However, if you have moved into the area, your GP is unlikely to travel to see you, and you will need to register with a local GP. Staff will be happy to assist with this.
Private chiropody will visit the home approximately every 6/8 weeks. Diabetics will receive appointments from the NHS; please speak with the care manager for more information.
You may wish to continue visiting your dentist, but if not, a local dentist will visit the home upon request. Costs incurred are your responsibility unless you are on income support.
Optometrists visit approximately every six months and provide prescriptions for spectacles. You can order spectacles from them or alternative suppliers. Payment is your responsibility unless you are on income support.
Restrictions are kept to a minimum, and you have the freedom to choose your own lifestyle, so long as this does not infringe on the rights of others. Our philosophy is to make our home as flexible as possible. There are no set times for getting up and going to bed. Some residents like to rise early, while others prefer a lie-in.
Yes. Just because you are living in a care home doesn’t mean you have to spend all your time there. We want you to continue your lifestyle as if living in your own home. If you need any help, let us know.
A fully qualified hairdresser visits weekly, and you are responsible for any costs incurred. You can have your own hairdresser to visit the home if you prefer. Staff will wash and do their best to style your hair if you wish, but you must always remember they are not professionals and are not allowed to perm or dye your hair.
- Occupied room as per the residency agreement
- Food
- Lighting
- Heating
- Housekeeping Services
- All necessary personal care
- hairdressing Services
- personal newspaper
- clothing
- personal toiletries
- chiropody
- taxi services and other transportation
- smoking or vaping materials
- special outings, e.g. canal trips, theatre tickets
- beauty treatments
We accept both Local Authority and NHS funding; in some cases, this may not cover the total room fee. In this instance, a third-party or resident top-up would be required to pay the residual fee. If funding is withdrawn from the Local Authority or NHS, the resident or guarantor will be liable for the total cost from the withdrawal date.
If you are unsure whether you need to pay for your care, your local council will need to do a care needs assessment and a financial assessment to determine whether you need to contribute anything to your care fee. You must pay for your care if you have income and capital over £23,250. If you have between £14,250 and £23,250, you will have to contribute your care fee.
When funds are low, the head office must be informed; we can advise on the options available, such as evaluating alternative funding sources, transferring to a smaller room, or transferring to an alternative provider. The primary alternative funding source is to contact the local authority when funds deplete to around £30,000, allowing a financial assessment to be carried out.
Should you require hospital treatment at any time or be otherwise temporarily absent from the Home, the Home will retain the accommodation free for their use. Total Fees will be charged. In these circumstances, the required four weeks of written notice to terminate the contract is still required by either party to the other.
No, we do not require proof of funds before admission but recommend at least 24 months of care fees.
Self-funders aged 65 and over needing care and support can claim Attendance Allowance, which is £73.90 a week. If you need help during the day and night or are terminally ill, you will get £110.14 a week. The amount is paid tax-free and is not means-tested.
Fees are reviewed in the first quarter of a calendar year. The increase will be based on wage rises and recent inflation figures. Fee increases are finalised in March and effective from the first care period in April.
The Care Fee can also be changed at any point based on a significant change in care needs. The manager will discuss and explain the decision to the resident or relevant representatives.
As the courts’ timeframe can vary, we suggest that the local authority social services team be contacted to explain the current financial situation. From this, they might be able to help with a deferred payment to ensure your loved ones can still be placed with us. Unfortunately, we cannot guarantee this or provide further terms and conditions of a deferred agreement through the local authority.
If you are assessed to get help with your funding through FNC, this will be paid directly to the Home in addition to the agreed weekly care fee cost. This helps fund the extra costs associated with a nursing bed.