About Northgate Healthcare
Our Values
Our aim: To ensure you, our residents, spend your mature years in a happy, healthy and safe family environment.
Our Objective: To provide you, our residents, with the facilities to maintain your independence for as long as possible, whilst ensuring your privacy and dignity at all times.
At Northgate Healthcare, we have Six Core Values of Care
to ensure that our staff, residents, and their loved ones
can be confident in the care we deliver. These are:
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Our People
We expect the staff we employ to have that special caring quality, which is why they enter this profession in the beginning; they also need to be able to adhere to residents’ needs and have a clear understanding of policies and guidelines set out by the Care Quality Commission.
The extremely high standard we set for each one of our care homes is produced through the high calibre of care staff we employ. This starts at the management structure and continues all the way through our employees. We pride ourselves on the fact that we will do whatever it takes to make our residents happy; they are the most important part of this business.
If you have any questions about care and the options available to you at any stage, call us on 01746 766661, and our dedicated staff will be happy to help.
Careers
We are always interested in hearing from people who want to work in the care sector and have the attributes and ability to give 100 per cent effort to meet the needs of our residents.
We do not publish job vacancies on this website. Please contact the home of your choice and speak with the care manager, who will inform you of the positions available. Northgate Healthcare prides itself on its ability to support and retain our dedicated staff. We fully understand that each home is only as good as the staff we employ and train.
History
The history of Northgate Healthcare reflects steady growth and a commitment to high-quality care. Established in 2006 by Keith, Ashley, and Mark Haines, which was followed by the acquisition of Lane House in 2007 as their first care home.
From the outset, their aim has been to deliver care home services of the highest quality. Much has changed for the better in the governance of care homes and how care services are delivered, and the Haines family have one overriding goal. They use their passion and care management expertise to recruit and train staff to the standard they would want for a member of their own family.
The Haines family has steadily expanded, always emphasising the recruitment and training of staff to a high standard. Each home in their portfolio, including The Firs, Meadowfields, and Autumn House, reflects Northgate’s ethos of ensuring residents feel at home while receiving the best care possible.
Concerns and Complaints
We take your feedback seriously and are committed to addressing any concerns that may arise. Our goal is to resolve issues promptly and learn from them to improve our services for the future.
If you wish to raise a concern or complaint, please follow our procedure here:
Governance
The care sector is governed by the governments Care Quality Commission, or CQC for short. The CQC carries out inspections of care homes, prepares reports identifying the quality of care, and intervenes to require improvements if that care is not up to the required standard.
Care homes are inspected annually, unless the CQC has particular concerns that warrant further visits.
Click the links below to view our complaints policy and our Adult Safeguarding policy.